Return and Refund Policy

At Noah Chic, we strive to provide you with the best quality fashion and apparel. If you’re not completely satisfied with your purchase, we have outlined our return and refund policy below to ensure a smooth process.

1. Returns

• Eligibility for Return: Returns are accepted only if the product is damaged, faulty, or not the item you ordered. In such cases, you must contact us within 7 days of receiving your order.
• Return Process: To initiate a return, please contact our customer support team with your order details and a description of the issue. Our team will guide you through the return process.
• Condition of Returned Items: The item must be in its original, unused, and unwashed condition with all tags and packaging intact. We cannot accept returns for items that have been worn, washed, or altered in any way.

2. Refunds

• Refund Process: Since we only accept Cash on Delivery (COD) as a payment method, refunds are processed through the same method. A refund will be made to you in cash at the time of product pickup or delivery.
• Refund Timeframe: Once your return has been approved, the refund will be processed and handed to you within 7 days of our confirmation.

3. Non-Returnable Items

The following items are non-returnable:

• Items that are not in their original condition.
• Sale or discounted items (unless faulty).
• Products purchased more than 7 days ago.

4. Exchange Policy

• Exchanges: If you wish to exchange a product for a different size or style, please contact us within 7 days of receiving the item. Exchanges are subject to availability and may incur additional shipping costs.
• Exchange Process: The product must be unused, unwashed, and in its original condition to qualify for an exchange.

5. How to Contact Us

If you need to initiate a return, request a refund, or inquire about an exchange, please contact our customer service team: [email protected]